You have a 60-day full right of withdrawal for items purchased on the website unless otherwise agreed or stated in your order.The 60-day period starts on the day the order is delivered.
You are responsible for any return costs.
The request for withdrawal must be communicated to us no later than 60 days after delivery, and the products must be received by us no later than 60 days after we have been informed of your use of the right of withdrawal.
The request for the use of the right of withdrawal must be sent by email to info@fenrisfour.com. The message must clearly indicate your desire to exercise the right of withdrawal.
Condition of the Item upon Return
You are liable for any deterioration in the value of the item caused by handling it in a manner other than what is necessary to determine its nature, characteristics, and functioning. This means that you may try the item in the same way as if you were shopping in a physical store.
If the item has been used beyond what is described above, it is considered used and of diminished value. This means that upon withdrawal of the purchase, you will receive a partial or no refund of the purchase amount. It is up to FenrisFour to assess the condition of the item.
Product Warranty
A 2-year product warranty is provided in accordance with the Danish Sale of Goods Act. The warranty applies to all defects in software, material, and workmanship.
Complaints regarding defects and deficiencies must be communicated to FenrisFour within a reasonable time after receiving the item. A maximum of two months is considered a reasonable time unless otherwise agreed. We will refund reasonable shipping costs.
The warranty is void in case of incorrect or unusual operation of the product.
FenrisFour covers the return costs to a reasonable extent.
Please contact the company for returns.
Complaints will not be accepted if sent cash on delivery.